TERMS AND CONDITIONS

1. Introduction
Welcome to our website, [Website Name/Fitoresyla.com]. These Terms and Conditions outline the rules and conditions for using our services and purchasing our products. By using our website and placing an order, you agree to these Terms and Conditions. If you do not agree with any of these terms, please do not use our website.


2. Use of the Website

You guarantee that you will use this website solely for lawful purposes and in compliance with these Terms and Conditions.

  • You must not engage in any action that could harm our website, its reputation, or its security.
  • All information provided by you must be accurate, complete, and up-to-date.

3. Orders and Payments

Placing Orders:

    • Once you place an order on our website, you will receive a confirmation email.
    • Order confirmation does not constitute final acceptance by us; we reserve the right to refuse or cancel an order for specific reasons (e.g., product unavailability, payment issues, etc.).
  • Pricing and Payments:

    • All prices are displayed in euros (€) and include taxes unless otherwise stated.
    • Payments must be made at the time of order placement, and we accept the payment methods listed on our website.

Payment Security:

      • Online payments are processed through secure and certified systems, protecting your financial information.

4. Product Delivery

  • Delivery Times:

    • We strive to deliver products within 3-5 business days unless otherwise specified.
    • You will be notified of any delays or issues with delivery.

Shipping Fees:

    • Shipping fees are included during the purchase process and depend on the destination and the product’s weight.

Receiving Orders:

    • You are responsible for ensuring that the address provided for delivery is correct. In cases where delivery fails due to an incorrect address, we are not responsible for the loss of the order.

5. Returns and Refunds

Right of Return:

    • You have the right to return products within 24 hours of receipt, provided they are unused, undamaged, and in their original packaging.

Return Procedure:

    • To return a product, you must contact us in advance at [email ose telefon], and follow our instructions for returning the item.

Refunds:

    • Refunds will be processed within 14 days of receiving the returned product and will be made using the same payment method used during the purchase.

6.Customer Privacy
We respect your right to privacy and protect your personal data in accordance with the rules outlined in our Privacy Policy.


7. Changes to Terms and Conditions:
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will take effect immediately upon being published on this page. We recommend checking this page regularly for updates.


8. Limitation of Liability
We are not responsible for any loss or damage not caused directly by us, including losses due to delivery delays, website malfunction, or external factors.


9. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Kosovo. Any disputes related to these terms will be resolved by the competent courts of Kosovo.


10. Contact
For any questions regarding these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Phone: +383 44 884 305
  • Address: Mati 1, Kompleksi Blini lll, E/40, Prishtinë, Republika e Kosovës